Terms and Conditions 78ace — Complete Guide for All Platform Users

By registering, accessing, or using any part of the 78ace platform — whether through the official website, the Android or iOS mobile app, or any interface provided by 78ace — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full, as well as our Privacy Policy.

If you disagree with any part of these terms, you are required to discontinue use of the 78ace platform. Continued use of the platform following any amendment to the terms constitutes acceptance of the revised terms.

To be eligible to register and use the 78ace platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old at the date of registration and throughout the period of platform use.
• Being an individual acting on your own behalf and not on behalf of any third party.
• Not appearing on any list of individuals prohibited from using online gambling services in your jurisdiction of residence.
• Never having had an account at 78ace previously terminated due to fraud, promotion abuse, or breach of terms.
• Possessing full legal capacity to enter into a binding agreement.

When registering an account at 78ace, you are required to provide accurate, complete, and up-to-date information. False or misleading information provided during registration is sufficient grounds for account termination without any refund of remaining balance.

• Each user is only permitted to hold one (1) active account at 78ace at any one time.
• The registered full name must match a valid identification document.
• The registered phone number and email address must be active and reachable for verification purposes.
• You are fully responsible for all activities that occur under your account, including activities carried out by any party you have authorized to access it.
• Your account password must be kept secure and must not be shared with any other party.

78ace uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. However, the security of your password and the confidentiality of your login credentials are entirely your responsibility as the account holder.

78ace supports a wide range of payment methods commonly used in Malaysia. All financial transactions on this platform are subject to the following conditions:

• Minimum deposit and withdrawal limits are set according to the chosen payment method and may vary from time to time.
• All deposits and withdrawals must be made using a payment method registered in the same name as the 78ace account holder.
• Transactions made through third parties, borrowed accounts, or business accounts are not permitted and may result in account suspension and funds being held for investigation.
• Withdrawals are typically processed within 1–3 hours, subject to the payment method and KYC verification requirements.
• 78ace reserves the right to request additional supporting documents before approving large withdrawals as part of our standard security procedures.

78ace is not responsible for any delays or transaction failures caused by third parties such as banks, payment processors, or technical disruptions beyond our control. Any such issues should be reported to the 78ace support team for further investigation.

78ace offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and weekly promotions. All offers are subject to the wagering requirements and conditions stated in each promotion's specific terms.

• Bonuses cannot be directly converted to cash until the specified wagering requirements have been fully met.
• Each member is entitled to claim each type of promotion once only unless explicitly stated otherwise.
• Promotion abuse — including multiple account registrations, the use of wagering strategies designed to circumvent bonus requirements, or coordination between members — is a serious violation.
• 78ace reserves the right to void bonuses and associated wins if promotional abuse is proven.
• All promotions are subject to a specified validity period. Expired bonuses cannot be extended without management approval.

The specific terms of each promotion may differ from these general terms. In the event of any conflict, the specific terms of the relevant promotion shall take precedence.

All games available at 78ace — including slots, bingo, live casino, and table games — are operated using Random Number Generator (RNG) technology that has been independently verified to ensure genuine fairness and randomness.

• Any attempt to manipulate, hack, or interfere with the functionality of any game on the platform is strictly prohibited.
• Using automated software, bots, or scripts to play games is a violation that will result in immediate account termination.
• In the event of a technical error affecting game outcomes, 78ace reserves the right to void the affected round and return the bet to the player.
• Game results recorded by the 78ace server are final in any game-related dispute.

All 78ace members are required to conduct themselves respectfully and responsibly while using this platform. The following are strictly prohibited:

• Using offensive, threatening, or harassing language towards other users or 78ace staff through any communication channel on the platform.
• Spreading false, misleading, or defamatory information about 78ace or its users.
• Using the platform for money laundering or any other criminal activity.
• Sharing, selling, or transferring your account to another party.
• Attempting to access another user's account without authorisation.
• Performing any action that may compromise the integrity, security, or operation of the 78ace platform.

Violation of any of the above may result in a warning, temporary suspension, or permanent account termination depending on the severity of the breach.

78ace is committed to protecting the privacy and security of all members' personal data. The collection, use, and storage of your personal data are governed by our Privacy Policy of ours, which forms part of this agreement.

• Your personal data is collected solely for platform operations, identity verification, and compliance with legal requirements.
• 78ace uses industry-grade encryption to protect all stored and transmitted data.
• Your data will not be sold or shared with third parties for marketing purposes without your consent.
• You have the right to request access, correction, or deletion of your personal data, subject to applicable legal requirements.

All content on the 78ace platform — including but not limited to logos, brand names, interface design, graphics, text, software code, and games — is the exclusive property of 78ace or our licensed partners.

• You are not permitted to copy, modify, distribute, publicly display, or exploit any platform content without written consent from 78ace.
• Using the 78ace brand name or logo for commercial purposes without authorisation constitutes an infringement of intellectual property rights and may be subject to legal action.
• Any feedback or suggestions you provide to 78ace may be used by us without any obligation to compensate you.

78ace reserves the right to suspend or terminate any member's account at any time where there is reasonable cause to do so, including but not limited to:

• Violation of any part of these Terms and Conditions.
• False or misleading registration information.
• Fraudulent activity, money laundering, or promotional abuse.
• Multiple account registrations by the same individual.
• Request from legal authorities.
• Account inactivity for more than 12 consecutive months.

In cases of termination due to fraud or breach of terms, account funds may be held while an investigation is conducted. If no fraud is established, the verified balance will be returned to the account holder via the registered payment method.

Members who wish to voluntarily close their account may contact the 78ace support team via live chat. Account closure requests will be processed within 3 business days following successful identity verification.

78ace provides its gaming platform "as is" and makes no guarantee that the platform will always be free from interruptions, errors, or technical faults. To the extent permitted by applicable law:

• 78ace is not liable for any indirect, incidental, or consequential losses arising from use of the platform.
• The maximum liability of 78ace to any member shall not exceed the total net deposits made by that member within the 30 days preceding the claim.
• 78ace is not liable for losses caused by internet service failures, user devices, or technical factors beyond our control.

78ace genuinely cares about the well-being of all our members. We provide a range of tools and resources to help members play within healthy, responsible limits.

• Daily, weekly, and monthly deposit limits that members can set themselves through account settings.
• An option to take a cooling-off period ranging from 24 hours to 6 months.
• A self-exclusion option that can be activated for an extended period.
• Access to gambling helpline resources and hotlines for members who need support.

For more information about these tools and how to use them, please visit our Responsible Gaming of ours.

If you have any complaints or disputes relating to the 78ace platform, please follow the procedure below:

• Step 1: Contact the 78ace customer support team via live chat or email, providing full details of your dispute.
• Step 2: Our team will review your complaint and provide a response within 3–5 business days.
• Step 3: If you are not satisfied with the proposed resolution, the dispute may be referred to an independent dispute resolution body appointed by 78ace.

In all game-related disputes, 78ace's technical server records will serve as the primary evidence. The final decision reached after a thorough review is binding on both parties.

78ace reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon publication on the platform.

We will endeavour to notify members of significant amendments via in-platform notifications or registered email. However, it remains your responsibility to review this page periodically to ensure you are aware of the latest version of the terms.

Continued use of the 78ace platform following the publication of any amendment constitutes full acceptance of the revised terms.